Overview

Downloadable Electronically Transmitted Products: Due to the electronic nature of our digitized designs and software, refunds are not issued on downloadable products. However, replacements and credits are gladly issued in the case of corrupt files or if there is a problem from our end. Shipped software purchases are final. All other problems will be handled on an individual basis. *

Double Orders: If you have previously ordered a product from us and accidently double ordered, we will gladly credit you the full amount for other designs (from the same designer) or a refund your payment source MINUS a Rs.50 fee or 3% of the total, whichever is greater. Refunds are only offered the same month as the double order, after that, credits only will be issued.

Silver Threads Golden Needles Subscriptions: Payments are reoccurring for the STGN club. Cancellations must be received and confirmed by us before the next payment date to avoid additional charges. If we receive notice of cancellation after the next payment has been processed, there is a 20% reversal charge in order to reimburse the payment.